The overall attitude was condescending and noncaring except the manager of housekeeping and the bellman. I love Cherokee and I enjoyed gambling but the experience left me with a very bad taste for this operation. I don't foresee going back to this hotel in the near future. The front desk questioned my truthfulness by actually listening to the call log of when I made my reservation. Forcing someone to stay in a smoking room is not a good policy. Review tags are currently only available for English language reviews. All reviews creek tower ruth chris table games food court get away bowling alley slot machines non smoking brio mountains dealers comps players jackpot valet nc. Having to ask over and over and it took several hours to convince management to give us a non-smoking room because we needed one. Harrahs Cherokee Casino Resort: Dont do it - See 32,795 traveler reviews. This hotel only offers pet friendly rooms that are also smoking rooms plus a $75 fee is charged for these offensively smelly and unhealthy rooms. Being forced to stay in a smoking room even though I was paying a pet fee was not a pleasant experience. After telling me they could not accommodate a king room, they miraculous had 2 that appeared. My summary would be I felt like I was being called a liar regarding the type of reservation I made and the fact that the hotel could not accommodate when I checked in. I did not expect to have the terrible experience I did on this trip.
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